As the tourism industry has continued to bloom and adapt to increasing demand over the past year, we know that you need more from your chosen DMC. What is just as valuable as delivering amazing travel experiences? Assuring your clients get on-the-ground, consistently available support during any unforeseen issues or changes whilst they enjoy those experiences.
Discova will be one of the first DMCs in Asia to offer a 24/7, 365 days a year, Global Customer Experience and Crisis Management Call Centre.
The centre’s team will be built to meet your customers’ ever-changing expectations and our partners’ needs around the globe. We are committed to keeping our “feet on the ground” and providing you with the peace of mind that comes with knowing your customers are looked after around the clock whilst travelling in-destination.
To help structure, build and lead this newly created team and global call centre, we are delighted to welcome Cindy del Rosario from Flight Centre and Inspiro Relia. She has spent the last six years ensuring continuity of business processes for Flight Centre Travel Group brands such as BYOjet, Aunt Betty and Ignite Travel, with the sole purpose of delivering consistent, exceptional travel experiences.
Starting 1 July 2023, we will begin the roll-out of our Customer Experience and Crisis Management Call Centre, accessible to you and your customers every minute of every day.
The centre and its team will follow strict resolution expectations, while delivering prompt customer-focused solutions and service.
The planned roll-out will take place over 6 months of rigorous system implementation and training, with the aim to have a call centre in place at the end of those 6 months that will:
With the wealth of experience delivered by Cindy and her team, we are entering a new thrilling chapter for Discova and our partners.
We eagerly welcome Cindy to the Discova team, anticipating how her wealth of experience
Interested?
If you’d like to find out more about our upcoming customer service solutions and delivery, contact us today!
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and stay at the forefront of new product offerings, Discova behind-the-scenes, destination news, travel trends and thought leadership articles from our on-the-ground experts.
